Q: What should I do when I receive an explanation of benefits (EOB) from my insurance company?
No immediate action is needed. Please note that an explanation of benefits from the insurance company is not a bill IONM services. You will receive a separate bill from the IONM provider for the amount of any co-pay, co-insurance or deductible that is identified by your insurance payer as your responsibility.
Q: What can I do if my claim was processed out-of-network and I receive a bill from NCS, but my surgery was at an in-network facility?
If you were treated at an in-network facility and you receive a bill, but you believe your claim was processed out of network in error, please call 833.529.6665 or send an email to [email protected]. Applicable law may require insurance plans to limit the amount you may owe an out of network provider if you receive care at an in-network hospital but are unknowingly treated by an out-of-network provider. If this happens and you receive a bill, NCS can assist by asking your insurance provider to re-process the claim and recalculate your cost-share so that it does not exceed the amount that would apply if the IONM services had been furnished by a participating provider. Note that it is your plan’s responsibility to tell us what your cost-sharing amount is, based on your individual plan benefits and accumulated costs towards your deductible at time of service.
Q: What should I do if I receive a check from the insurance company?
Although we will follow up with your insurer about the status, claim processing information and checks are often sent directly to the insurance plan member (note that this often happens with Blue Cross accounts). Please forward any payment or correspondence you receive to our office as soon as possible. This will help us to update your account and apply payments properly. If the check is sent directly to you, please forward the check (or write a new check after depositing the insurance payment) and a copy of the EOB to the NCS office at 10275 Little Patuxent Parkway, #300, Columbia MD 21044. To endorse the check, sign on the back and write the name of the physician group that shows on the EOB below your signature. Please call 888.464.2466 with any questions.
Q: What do I do if I have concerns about my ability to pay my bill?
Please call 833.529.6665 and request information about our financial hardship policy and monthly payment plans.